An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business

Question

Options

• ASchedule a meeting with the business team to discuss transferring the two business team
• BEscalate the lack of commitment by the business team to the program steering committee;
• CReview and clarify the business team's program roles and responsibilities; determine the
• DModify the program milestone dates to include a larger contingency; determine the impact on

• A
  17% (5)
• B
  7% (2)
• C
  47% (14)
• D
  30% (9)

Explanation

Before escalating or restructuring, the program manager should first review and clarify the business team's program roles and responsibilities. This foundational step ensures everyone understands their obligations and identifies where gaps or misalignments exist. Escalating to the steering committee (Option B) is premature without first establishing clarity on roles. Transferring resources (Option A) requires authority the IT program manager may not have. Adjusting milestone dates (Option D) treats the symptom rather than the root cause-unclear accountability. Clarifying roles is the first corrective action aligned with proactive program governance.

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