A key stakeholder's requirement contradicts the organization's strategic objectives. The program manager meets with the stakeholder, but is unable to reach a compromise on the requirement. What should

Question

Options

• AMeet with the program management office to update the benefits management plan
• BMeet with organization's strategic planning committee to obtain clarification
• CMeet with the program sponsor to address the issue
• DMeet the customer to determine if the stakeholder's requirement is valid

• A
  5% (2)
• B
  3% (1)
• C
  82% (31)
• D
  11% (4)

Explanation

When a program manager cannot resolve a conflict between a stakeholder requirement and the organization's strategic objectives through direct negotiation, the appropriate first escalation is to the program sponsor. The sponsor has the organizational authority, strategic visibility, and mandate to adjudicate such conflicts. Option B (strategic planning committee) may be appropriate later but bypasses the sponsor, who is the first line of escalation. Option A (PMO/benefits plan update) is premature before the conflict is resolved. Option D (meeting the customer) may not be relevant if the stakeholder is not the customer, and it does not address the strategic misalignment.

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