PGMP · Question #471
PGMP Question #471: Real Exam Question with Answer & Explanation
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Question
Near the completion of a transformation program, the operations manager is concerned that their department failed to be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service, and is now unprepared and untrained to support the transformation. What should the program manager have done first to prevent this?
Options
- AAdded the operations manager as a key stakeholder
- BCreated a transition plan during the planning phase for the impacted operational area
- CEnsured there was a communications management plan that included the transition to
- DDrafted a training plan with assistance from the program management office (PMO) or human
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