Near the completion of a transformation program, the operations manager is concerned that their department failed to be notified in advance of the new service being transitioned into operations…

Question

Options

• AAdded the operations manager as a key stakeholder
• BCreated a transition plan during the planning phase for the impacted operational area
• CEnsured there was a communications management plan that included the transition to
• DDrafted a training plan with assistance from the program management office (PMO) or human

• A
  8% (3)
• B
  78% (29)
• C
  11% (4)
• D
  3% (1)

Explanation

Creating a transition plan during the planning phase is the foundational action that would have prevented this situation. A transition plan identifies all impacted operational areas, defines readiness requirements, establishes timelines for handoff, and ensures affected departments are engaged and prepared well in advance. Option A (adding the operations manager as a stakeholder) supports engagement but alone does not ensure operational readiness. Option C (communications plan) ensures notification but not preparation or training. Option D (training plan) addresses one aspect of readiness but is a subset of the broader transition plan, which encompasses training, approval, and operational handoff in a structured way.

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