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PGMP · Question #300

You are the program manager for your organization. When a project in your program is completed, who will need to sign the certificate of completion?

The correct answer is B. The program customer. When a project within a program is completed, the program customer must sign the certificate of completion to formally acknowledge acceptance of the deliverables.

Program Life Cycle

Question

You are the program manager for your organization. When a project in your program is completed, who will need to sign the certificate of completion?

Options

  • AThe project manager
  • BThe program customer
  • CThe program stakeholders
  • DThe project management team

How the community answered

(23 responses)
  • B
    91% (21)
  • C
    4% (1)
  • D
    4% (1)

Why each option

When a project within a program is completed, the program customer must sign the certificate of completion to formally acknowledge acceptance of the deliverables.

AThe project manager

The project manager prepares and presents the deliverables but does not have the authority to accept them on behalf of the receiving organization - acceptance authority rests with the customer.

BThe program customerCorrect

The program customer is the authoritative recipient and beneficiary of the program's deliverables; their signature on the certificate of completion constitutes formal acceptance, confirms the project met its intended purpose, and triggers the transfer of ownership or operational responsibility.

CThe program stakeholders

Program stakeholders as a group do not sign acceptance documents; formal acceptance is a specific authority held by the designated customer, not a collective stakeholder action.

DThe project management team

The project management team is the delivery party responsible for producing the deliverables; they cannot accept their own work on behalf of the customer.

Concept tested: Project completion acceptance and certificate sign-off authority

Source: https://www.pmi.org/pmbok-guide-standards/foundational/standard-for-program-management

Topics

#Program Closure#Customer Acceptance#Project Completion#Roles and Responsibilities

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