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ITSM20F.EN · Question #28
ITSM20F.EN Question #28: Real Exam Question with Answer & Explanation
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Question
What is the objective of a Management System?
Options
- Ato define, agree, record and manage levels of services
- Bto ensure that Key Performance Indicators (KPIs) are defined for all IT services
- Cto ensure that new services and changes to services will be deliverable and manageable at the
- Dto provide the policies and the framework that is needed for the effective management and
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