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ITSM20F.EN · Question #28
What is the objective of a Management System?
The correct answer is D. to provide the policies and the framework that is needed for the effective management and. You've hit your weekly limit · resets 5am (America/New_York)
Service Management System (SMS)
Question
What is the objective of a Management System?
Options
- Ato define, agree, record and manage levels of services
- Bto ensure that Key Performance Indicators (KPIs) are defined for all IT services
- Cto ensure that new services and changes to services will be deliverable and manageable at the
- Dto provide the policies and the framework that is needed for the effective management and
How the community answered
(34 responses)- A3% (1)
- B6% (2)
- C15% (5)
- D76% (26)
Explanation
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Topics
#management system#SMS#governance framework#ISO 20000
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