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ITSM20F.EN · Question #28

What is the objective of a Management System?

The correct answer is D. to provide the policies and the framework that is needed for the effective management and. You've hit your weekly limit · resets 5am (America/New_York)

Service Management System (SMS)

Question

What is the objective of a Management System?

Options

  • Ato define, agree, record and manage levels of services
  • Bto ensure that Key Performance Indicators (KPIs) are defined for all IT services
  • Cto ensure that new services and changes to services will be deliverable and manageable at the
  • Dto provide the policies and the framework that is needed for the effective management and

How the community answered

(34 responses)
  • A
    3% (1)
  • B
    6% (2)
  • C
    15% (5)
  • D
    76% (26)

Explanation

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Topics

#management system#SMS#governance framework#ISO 20000

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