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ITSM20F.EN · Question #103
ITSM20F.EN Question #103: Real Exam Question with Answer & Explanation
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Question
The ISO/IEC 20000 standard requires that service reports are produced using information based on service delivery and SMS activities. How are these service reports used?
Options
- Aas input to financial management in order to determine charges for the service
- Bas the basis for making management decisions and taking actions based on findings
- Cto compare the performance of the Service desk with service targets
- Dto present a professional image of the company
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