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ITSM20F.EN · Question #104
When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?
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Planning and implementing service management
Question
When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?
Options
- AAll employees should have attended anIT service management Foundation course.
- BCombine the best practices fromITIL®CobiTTMand Six Sigma®to meet the customer's business
- CEach service management process needs to have its own dedicated process manager.
- DThe Service management processes should meet the requirements in ISO/IEC 20000.
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Topics
#ISO/IEC 20000#best practices#service management implementation#customer needs