EXIN
ITSM20F.EN · Question #104
When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?
The correct answer is D. The Service management processes should meet the requirements in ISO/IEC 20000. You've hit your weekly limit · resets 5am (America/New_York)
Planning and implementing service management
Question
When implementing Service management, what is the recommended method to deliver the best possible service to meet a customer's business needs?
Options
- AAll employees should have attended anIT service management Foundation course.
- BCombine the best practices fromITIL®CobiTTMand Six Sigma®to meet the customer's business
- CEach service management process needs to have its own dedicated process manager.
- DThe Service management processes should meet the requirements in ISO/IEC 20000.
How the community answered
(29 responses)- A3% (1)
- B3% (1)
- C7% (2)
- D86% (25)
Explanation
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Topics
#ISO/IEC 20000#best practices#service management implementation#customer needs
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