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ITSM20F.EN · Question #152
It is essential that an owner at senior level has overall responsibility for Service Management. Which of the statements below is a best practice?
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Planning and implementing service management
Question
It is essential that an owner at senior level has overall responsibility for Service Management. Which of the statements below is a best practice?
Options
- AA senior responsible owner should be assigned as chairman of the Change Advisory Board
- BA senior responsible owner should handle all customer complaints to be able to improve
- CA senior responsible owner should ensure resourcing for service improvement activities.
- DA senior responsible owner should haveresponsiblity for Customer Relationship Management.
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Topics
#senior responsible owner#governance#service improvement#management responsibility