ITIL-FOUNDATION · Question #555
Which statement BEST describes the value of the service transition stage to the business?
The correct answer is D. It results in higher volumes of successful change. Service Transition manages the build, testing, and deployment of services into production. Its primary business value is enabling organizations to implement a higher volume of successful changes with reduced risk of failure.
Question
Which statement BEST describes the value of the service transition stage to the business?
Options
- AIt supports the creation of a catalogue of services?
- BIt leads to gradual and continual improvement in service quality
- CIt ensures the production of more successful service designs
- DIt results in higher volumes of successful change
How the community answered
(17 responses)- A6% (1)
- B6% (1)
- D88% (15)
Why each option
Service Transition manages the build, testing, and deployment of services into production. Its primary business value is enabling organizations to implement a higher volume of successful changes with reduced risk of failure.
The service catalogue is created and maintained as an output of the Service Design stage, not Service Transition.
Gradual and continual improvement in service quality is the defined purpose of the Continual Service Improvement (CSI) stage, not Service Transition.
Producing successful service designs is the objective of the Service Design stage, which precedes Service Transition in the ITIL service lifecycle.
Service Transition governs the processes for moving new and changed services into live operation, ensuring they are properly built, tested, and validated before deployment. By reducing failed changes and deployment errors, the stage directly enables a higher volume of successful changes, which is its core measurable value to the business.
Concept tested: ITIL Service Transition business value
Source: https://www.axelos.com/best-practice-solutions/itil
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