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ITIL-FOUNDATION · Question #556

Which statement about Service Asset and Configuration Management (SACM) is FALSE?

The correct answer is B. Configuration baselines and versions are produced by SACM. SACM records and maintains configuration baselines in the CMS but does not independently produce versions - the creation and authorization of CI changes is driven by Change Management and Release and Deployment Management processes.

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Question

Which statement about Service Asset and Configuration Management (SACM) is FALSE?

Options

  • AThe scope of SACM includes management of the complete lifecycle of every configuration item
  • BConfiguration baselines and versions are produced by SACM
  • CSACM maintains an accurate and complete configuration management system (CMS)
  • DAll changes to Cis are authorized by SACM

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    85% (22)
  • C
    4% (1)
  • D
    8% (2)

Why each option

SACM records and maintains configuration baselines in the CMS but does not independently produce versions - the creation and authorization of CI changes is driven by Change Management and Release and Deployment Management processes.

AThe scope of SACM includes management of the complete lifecycle of every configuration item

SACM's scope does explicitly include full lifecycle management of every CI - from planning and identification through control, status accounting, and verification - making this statement true.

BConfiguration baselines and versions are produced by SACMCorrect

The statement is false because SACM does not produce configuration baselines and versions in the sense of originating or authorizing them. SACM captures and records baseline snapshots in the CMS, but the versioning and change activity that results in new baselines is governed by Change Management and Release and Deployment Management, not SACM itself.

CSACM maintains an accurate and complete configuration management system (CMS)

Maintaining an accurate and complete CMS is a core stated objective of SACM, so this statement is true.

DAll changes to Cis are authorized by SACM

SACM has a governance role over CI record updates in the CMS - controlling what is recorded and verified - which means CI record changes require SACM oversight, making this statement conditionally true in the context of configuration data control.

Concept tested: ITIL SACM responsibilities and scope

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#SACM#configuration management#CMS#configuration baselines

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