ITIL-FOUNDATION Question #556: Real Exam Question with Answer & Explanation

The correct answer is B: Configuration baselines and versions are produced by SACM. SACM records and maintains configuration baselines in the CMS but does not independently produce versions - the creation and authorization of CI changes is driven by Change Management and Release and Deployment Management processes.

Question

Which statement about Service Asset and Configuration Management (SACM) is FALSE?

Options

AThe scope of SACM includes management of the complete lifecycle of every configuration item
BConfiguration baselines and versions are produced by SACM
CSACM maintains an accurate and complete configuration management system (CMS)
DAll changes to Cis are authorized by SACM

Explanation

SACM records and maintains configuration baselines in the CMS but does not independently produce versions - the creation and authorization of CI changes is driven by Change Management and Release and Deployment Management processes.

Common mistakes.

A. SACM's scope does explicitly include full lifecycle management of every CI - from planning and identification through control, status accounting, and verification - making this statement true.
C. Maintaining an accurate and complete CMS is a core stated objective of SACM, so this statement is true.
D. SACM has a governance role over CI record updates in the CMS - controlling what is recorded and verified - which means CI record changes require SACM oversight, making this statement conditionally true in the context of configuration data control.

Concept tested. ITIL SACM responsibilities and scope

Reference. https://www.axelos.com/best-practice-solutions/itil

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