ITIL-FOUNDATION · Question #557
Which BEST describes the purpose of the CSI register?
The correct answer is A. To capture, record and prioritize all improvement opportunities. The CSI Register is a tool used in Continual Service Improvement to capture, record, and prioritize all identified improvement opportunities across IT services and processes.
Question
Which BEST describes the purpose of the CSI register?
Options
- ATo capture, record and prioritize all improvement opportunities
- BTo store details of all component CIs and their interfaces
- CTo be a central repository for all IT service management related information
- DTo record details of all live services and their service targets
How the community answered
(30 responses)- A90% (27)
- B7% (2)
- D3% (1)
Why each option
The CSI Register is a tool used in Continual Service Improvement to capture, record, and prioritize all identified improvement opportunities across IT services and processes.
The CSI Register is specifically designed to log every improvement opportunity identified during service reviews, assessments, and audits. It captures the details, justification, and priority of each opportunity so that improvements can be planned, tracked, and implemented in a controlled and structured manner.
Storing details of component CIs and their interfaces is the function of the Configuration Management Database (CMDB), not the CSI Register.
A central repository for all IT service management information describes the Service Knowledge Management System (SKMS), which is a broader concept than the CSI Register.
Recording details of live services and their agreed service targets is the purpose of the Service Catalogue and Service Level Agreements, not the CSI Register.
Concept tested: ITIL CSI Register purpose and function
Source: https://www.axelos.com/best-practice-solutions/itil
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