ITIL-FOUNDATION · Question #554
ITIL-FOUNDATION Question #554: Real Exam Question with Answer & Explanation
The correct answer is B: The capacity of services can be adjusted to respond to respond to variations in demand. One of the primary benefits of service automation in IT service management is the ability to dynamically scale service capacity in response to fluctuations in demand. For example, automated provisioning can spin up additional server instances during peak load and reduce them duri
Question
Options
- ACustomers can employ more sales staff during peak business periods
- BThe capacity of services can be adjusted to respond to respond to variations in demand
- CRequests for new services can be authorized by anyone in service management
- DThe capacity of the service desk can be reduced to prevent users contacting it at busy times
Explanation
One of the primary benefits of service automation in IT service management is the ability to dynamically scale service capacity in response to fluctuations in demand. For example, automated provisioning can spin up additional server instances during peak load and reduce them during low-demand periods - without manual intervention. Option A is incorrect because service automation relates to IT service delivery, not a customer's staffing decisions. Option C is incorrect because automating the authorization of service requests for anyone would undermine governance and access controls. Option D is incorrect and contradictory - reducing service desk capacity during busy periods would harm service quality rather than improve it. Automation's value lies in scaling services intelligently, not in removing human support when it's most needed.
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