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CIS-ITSM · Question #95

What defines the required approvals and the associated conditions for a change model?

The correct answer is A. A change approval policy. A change approval policy is the ServiceNow object that defines which approvals are required and the conditions under which those approvals apply for a given change model.

Change Management

Question

What defines the required approvals and the associated conditions for a change model?

Options

  • AA change approval policy
  • BA change model's slate transitions
  • CA change mode) approval definition
  • DA change approval lifecycle flow

How the community answered

(55 responses)
  • A
    91% (50)
  • B
    2% (1)
  • C
    5% (3)
  • D
    2% (1)

Why each option

A change approval policy is the ServiceNow object that defines which approvals are required and the conditions under which those approvals apply for a given change model.

AA change approval policyCorrect

A change approval policy is attached to a change model and specifies the approvers, approval conditions, and any conditional logic that determines when specific approvals are required or can be bypassed. This makes the approval policy the authoritative configuration object for defining the approval requirements and their associated conditions within the change management process.

BA change model's slate transitions

A change model's state transitions define when and how a change moves between lifecycle states, but they do not define the approval requirements or the conditions under which specific approvals are needed.

CA change mode) approval definition

A 'change model approval definition' is not a standard ServiceNow Change Management configuration object - the correct term and object is a change approval policy.

DA change approval lifecycle flow

A change approval lifecycle flow describes the overall flow orchestration, but the specific approval requirements and their conditions are defined within the approval policy, not the flow itself.

Concept tested: Change approval policy defining approvals and conditions

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-approval-policy.html

Topics

#Change Management#Approval Policies#ServiceNow Configuration#Change Models

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