CIS-ITSM · Question #96
Which organizational role is responsible for the the overall administrative capabilities of a portfolio?
The correct answer is B. Portfolio Manager. The Portfolio Manager role holds overall administrative control of a portfolio in ServiceNow, including managing its services, lifecycle, and relationships.
Question
Which organizational role is responsible for the the overall administrative capabilities of a portfolio?
Options
- AService Manager
- BPortfolio Manager
- CPortfolio Owner
- DService Owner
How the community answered
(31 responses)- B90% (28)
- C3% (1)
- D6% (2)
Why each option
The Portfolio Manager role holds overall administrative control of a portfolio in ServiceNow, including managing its services, lifecycle, and relationships.
Service Manager is scoped to managing individual services, not the overall portfolio.
Portfolio Manager is the designated ServiceNow role responsible for the overall administrative capabilities of a portfolio, including defining portfolio strategy, managing services within it, and overseeing lifecycle stages. This role has the broadest administrative authority at the portfolio level.
Portfolio Owner is not a standard ServiceNow organizational role with defined administrative capabilities.
Service Owner is accountable for a specific service, not the portfolio as a whole.
Concept tested: ServiceNow portfolio management organizational roles
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/portfolio-management/concept/c_PortfolioManagement.html
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