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CIS-ITSM · Question #97

What defines which catalog Items, and in what order, are included in an Order Guide?

The correct answer is B. Rules. In an Order Guide, Rules are the mechanism that determines which catalog items are included and the order in which they are presented to the user.

Service Catalog and Request Management

Question

What defines which catalog Items, and in what order, are included in an Order Guide?

Options

  • AOrder guide template
  • BRules
  • CVariable sets
  • DUl policies

How the community answered

(16 responses)
  • B
    88% (14)
  • C
    6% (1)
  • D
    6% (1)

Why each option

In an Order Guide, Rules are the mechanism that determines which catalog items are included and the order in which they are presented to the user.

AOrder guide template

Order guide template is not a recognized ServiceNow configuration object for controlling item inclusion.

BRulesCorrect

Rules in an Order Guide are condition-based configurations that control both the inclusion of specific catalog items and their display sequence, allowing dynamic item presentation based on variable values or other conditions. Without rules, the Order Guide cannot determine what to show or in what order.

CVariable sets

Variable sets are reusable groups of input variables shared across catalog items, not a mechanism for controlling item selection or order.

DUl policies

UI policies govern field-level behavior such as visibility or mandatory status, not catalog item sequencing.

Concept tested: Service Catalog Order Guide rule configuration

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/task/t_CreateAnOrderGuide.html

Topics

#Order Guide#Service Catalog#Catalog Items#Rules

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