CIS-ITSM · Question #70
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, af
The correct answer is E. Flow Designer. Flow Designer (E) is the correct tool because the requirement is to automatically trigger an action (creating and assigning a Post Fix Review task) when a specific condition is met (problem resolved after fix implementation). Flow Designer allows you to build automated workflows
Question
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee. What feature would you use to meet this requirement?
Options
- AState Model
- BWorkflow Dashboard
- CAction Modeler
- DTask Creator
- EFlow Designer
How the community answered
(69 responses)- A1% (1)
- B6% (4)
- C3% (2)
- D12% (8)
- E78% (54)
Explanation
Flow Designer (E) is the correct tool because the requirement is to automatically trigger an action (creating and assigning a Post Fix Review task) when a specific condition is met (problem resolved after fix implementation). Flow Designer allows you to build automated workflows with triggers, conditions, and actions such as creating task records and assigning them to specific users. State Model (A) manages transitions between states but does not create tasks. Workflow Dashboard (B) is a monitoring tool. Action Modeler (C) is not a standard ServiceNow module for this purpose. Task Creator is not a standard ServiceNow feature name. The correct answer is E.
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