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CIS-ITSM · Question #43

A customer wants to add a new Catalog Item to the Service Catalog. What process would be used to ensure the new item is authorized?

The correct answer is D. Change Management. Adding a new Catalog Item to a production Service Catalog is a change to the system that must be authorized through the Change Management process to ensure proper governance and control.

Change Management

Question

A customer wants to add a new Catalog Item to the Service Catalog. What process would be used to ensure the new item is authorized?

Options

  • AFulfillment Management
  • BRelease Management
  • CConfiguration Management
  • DChange Management
  • ECatalog Management

How the community answered

(34 responses)
  • A
    3% (1)
  • C
    3% (1)
  • D
    94% (32)

Why each option

Adding a new Catalog Item to a production Service Catalog is a change to the system that must be authorized through the Change Management process to ensure proper governance and control.

AFulfillment Management

Fulfillment Management relates to how requested items are delivered, not to authorizing new catalog content.

BRelease Management

Release Management coordinates the packaging and deployment of multiple changes, not the authorization of a single catalog item addition.

CConfiguration Management

Configuration Management tracks CIs and their relationships in the CMDB; it does not govern catalog content authorization.

DChange ManagementCorrect

Change Management governs all additions, modifications, or removals from production environments including Service Catalog content. Before a new Catalog Item can go live, a change request must be raised, reviewed, and approved to ensure the item meets standards and that stakeholders have authorized it.

ECatalog Management

Catalog Management is a functional role/process for maintaining catalog content, but the formal authorization mechanism for introducing new items is Change Management.

Concept tested: Change Management authorization for catalog items

Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html

Topics

#Service Catalog#Change Management#New Catalog Item#Authorization

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