CIS-ITSM · Question #42
Which of the following cannot be defined or set through a Catalog UI Policy?
The correct answer is A. Apply a requirement to all form views. Catalog UI Policies in ServiceNow are scoped specifically to catalog variables and cannot be configured to apply across all form views, which is a capability reserved for standard UI Policies.
Question
Which of the following cannot be defined or set through a Catalog UI Policy?
Options
- AApply a requirement to all form views
- BSetting a variable to mandatory
- CReverse UI Policy if conditions are false
- DSetting a variable to read-only
How the community answered
(23 responses)- A96% (22)
- B4% (1)
Why each option
Catalog UI Policies in ServiceNow are scoped specifically to catalog variables and cannot be configured to apply across all form views, which is a capability reserved for standard UI Policies.
Catalog UI Policies operate exclusively within the Service Catalog context and apply only to variables on catalog item forms. The option to 'Apply to all views' found on standard UI Policies is not available on Catalog UI Policies because they are not form-level policies - they target catalog variable behavior only.
Setting a catalog variable to mandatory is a standard action supported by Catalog UI Policy via the 'Set mandatory' option.
The 'Reverse if false' option is available on Catalog UI Policies to undo the policy's actions when conditions are no longer met.
Setting a catalog variable to read-only is a supported action within a Catalog UI Policy.
Concept tested: Catalog UI Policy capabilities and limitations
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/service-catalog-management/concept/c_CatalogUIPolicies.html
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