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CIS-ITSM · Question #10
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
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Change Management
Question
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
Options
- ACreate a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow
- BUnpublish the baseline Change - Emergency -Authorize flow
- CDeactivate the baseline Change - Emergency - Authorize flow
- DCreate a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy
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Topics
#Flow Designer#ServiceNow Customization#Best Practices#Workflow Modification