Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

The correct answer is D. Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy. ServiceNow best practice strictly prohibits modifying out-of-box (baseline) flows. If a baseline flow is updated during an upgrade, any direct edits would be overwritten. The correct approach is to create a copy of the baseline 'Change - Emergency - Authorize' flow first, then…

Change Management

Question

Options

ACreate a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow
BUnpublish the baseline Change - Emergency -Authorize flow
CDeactivate the baseline Change - Emergency - Authorize flow
DCreate a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

How the community answered

(31 responses)

A
3% (1)
B
6% (2)
C
16% (5)
D
74% (23)

Explanation

ServiceNow best practice strictly prohibits modifying out-of-box (baseline) flows. If a baseline flow is updated during an upgrade, any direct edits would be overwritten. The correct approach is to create a copy of the baseline 'Change - Emergency - Authorize' flow first, then make all customizations to the copy. This preserves the baseline for reference and upgrade safety. Options A, B, and C all involve directly touching the baseline flow - deactivating, unpublishing, or editing it - which violates upgrade best practices.

Topics

#Flow Designer#ServiceNow Customization#Best Practices#Workflow Modification

Community Discussion

No community discussion yet for this question.

Full CIS-ITSM Practice