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CIS-ITSM · Question #10

CIS-ITSM Question #10: Real Exam Question with Answer & Explanation

The correct answer is D: Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy. See the full explanation below for the reasoning.

Change Management

Question

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Options

  • ACreate a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow
  • BUnpublish the baseline Change - Emergency -Authorize flow
  • CDeactivate the baseline Change - Emergency - Authorize flow
  • DCreate a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

Topics

#Flow Designer#ServiceNow Customization#Best Practices#Workflow Modification

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