CAPM · Question #17
The project manager needs to manage a critical issue immediately, and this requires action from the upper management of a specific stakeholder group. Which plan should the project manager consult?
The correct answer is B. Communications management plan. When a critical issue requires escalation to upper management of a specific stakeholder group, the project manager should consult the communications management plan, which defines escalation paths and communication protocols.
Question
Options
- ARisk management plan
- BCommunications management plan
- CChange management plan
- DStakeholder engagement plan
How the community answered
(48 responses)- A6% (3)
- B77% (37)
- C13% (6)
- D4% (2)
Why each option
When a critical issue requires escalation to upper management of a specific stakeholder group, the project manager should consult the communications management plan, which defines escalation paths and communication protocols.
The risk management plan defines how risk management activities will be structured and performed - it does not specify how to communicate critical issues to stakeholder leadership.
The communications management plan documents the communications requirements for the project, including who needs what information, when they need it, how it will be delivered, and escalation procedures for urgent issues. When action is required from a specific stakeholder group's upper management, this plan provides the appropriate channels, formats, and escalation paths to follow. Consulting it ensures the communication is directed correctly and with appropriate urgency.
The change management plan outlines how changes to the project will be requested, evaluated, and approved - it is not used to determine how to escalate issues to stakeholders.
The stakeholder engagement plan defines strategies for engaging stakeholders at appropriate levels, but the communications management plan specifically defines the escalation paths and communication protocols needed for urgent action.
Concept tested: Communications management plan and escalation protocols
Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok
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