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CAPM · Question #17

The project manager needs to manage a critical issue immediately, and this requires action from the upper management of a specific stakeholder group. Which plan should the project manager consult?

The correct answer is B. Communications management plan. When a critical issue requires escalation to upper management of a specific stakeholder group, the project manager should consult the communications management plan, which defines escalation paths and communication protocols.

Predictive, Plan-Based Methodologies

Question

The project manager needs to manage a critical issue immediately, and this requires action from the upper management of a specific stakeholder group. Which plan should the project manager consult?

Options

  • ARisk management plan
  • BCommunications management plan
  • CChange management plan
  • DStakeholder engagement plan

How the community answered

(48 responses)
  • A
    6% (3)
  • B
    77% (37)
  • C
    13% (6)
  • D
    4% (2)

Why each option

When a critical issue requires escalation to upper management of a specific stakeholder group, the project manager should consult the communications management plan, which defines escalation paths and communication protocols.

ARisk management plan

The risk management plan defines how risk management activities will be structured and performed - it does not specify how to communicate critical issues to stakeholder leadership.

BCommunications management planCorrect

The communications management plan documents the communications requirements for the project, including who needs what information, when they need it, how it will be delivered, and escalation procedures for urgent issues. When action is required from a specific stakeholder group's upper management, this plan provides the appropriate channels, formats, and escalation paths to follow. Consulting it ensures the communication is directed correctly and with appropriate urgency.

CChange management plan

The change management plan outlines how changes to the project will be requested, evaluated, and approved - it is not used to determine how to escalate issues to stakeholders.

DStakeholder engagement plan

The stakeholder engagement plan defines strategies for engaging stakeholders at appropriate levels, but the communications management plan specifically defines the escalation paths and communication protocols needed for urgent action.

Concept tested: Communications management plan and escalation protocols

Source: https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

Topics

#Communications Management#Issue Escalation#Project Plans#Stakeholder Communication

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