BA-201 · Question #320
BA-201 Question #320: Real Exam Question with Answer & Explanation
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Question
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release. What should the BA suggest?
Options
- AAsk the support manager to wait until the idea is released.
- BAsk the Salesforce Account Executive to release the idea early.
- CAsk the development team to build a custom solution based on the idea.
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