BA-201 · Question #319
The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information…
The correct answer is B. Manual effort. The type of inefficiency that is happening during this step in the process is manual effort. Manual effort is a type of inefficiency that occurs when a task or activity requires human intervention or input that could be automated or eliminated. Manual effort can lead to errors…
Question
The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce. Which type of inefficiency is happening during this step in the process?
Options
- AAvoidance
- BManual effort
- CDuplication
How the community answered
(26 responses)- A19% (5)
- B69% (18)
- C12% (3)
Explanation
The type of inefficiency that is happening during this step in the process is manual effort. Manual effort is a type of inefficiency that occurs when a task or activity requires human intervention or input that could be automated or eliminated. Manual effort can lead to errors, delays, inconsistencies, or redundancies in the process. In this case, the representatives are inputting contract information from PDF documents into Salesforce manually, which introduces errors and inaccurate data into Salesforce. https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process- mapping/identify-inefficiencies-in-a-process
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