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BA-201 · Question #258
BA-201 Question #258: Real Exam Question with Answer & Explanation
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Question
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase. Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
Options
- AWork with stakeholders to identify relevant processes, select a key process with defined start and
- BConduct interviews with stakeholders in the order management and fulfillment departments to
- CCreate a process map that includes detailed steps related to order management and fulfillment,
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Topics
#Process Improvement#Scope Definition#Stakeholder Engagement#Business Analysis Planning