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BA-201 · Question #257
BA-201 Question #257: Real Exam Question with Answer & Explanation
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Question
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation. Which level of detail should the BA use for the process map and why?
Options
- AVery detailed--It should be prescriptive for new users following an unfamiliar process.
- BSomewhat detailed--Since the process will be repetitive, new users will learn and remember the
- CSimple--A high-level overview of the process is sufficient to show a new user experience.
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Topics
#Process Mapping#Documentation Best Practices#User Onboarding#Workflow Process