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BA-201 · Question #164
BA-201 Question #164: Real Exam Question with Answer & Explanation
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Question
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?
Options
- AValidating current processes
- BEstimating the project cost
- CBuilding solution design consensus
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Topics
#stakeholder engagement#discovery phase#current state analysis#requirements gathering