Which statement describes a risk that is associated with relying on a customer's IT department?

Question

Options

• AThe timeframe for executing the tasks may be longer than if Cisco or a Partner did this work.
• BThe business unit executive uncovers that the solution required some customization, tailoring,
• CThe IT executive takes credit for an activity which Cisco or the Partner should have executed.
• DThe total cost of implementation is lower than you originally anticipated.

• A
  81% (17)
• B
  10% (2)
• C
  5% (1)
• D
  5% (1)

Explanation

Relying on a customer's IT department introduces scheduling risk - their teams juggle competing internal priorities, meaning implementation tasks often get deprioritized or delayed compared to a dedicated Cisco or Partner team focused solely on the engagement. This is the core risk: timeline slippage due to competing demands on internal IT resources.

Why the distractors are wrong:

• B is incorrect because a business unit executive discovering customization is a project scope/communication issue, not a risk specific to relying on IT staff.
• C is incorrect because credit-taking is a political/relationship concern, not a meaningful delivery risk in this context.
• D is incorrect because lower-than-expected costs would actually be a positive outcome, not a risk.

Memory tip: Think "IT = Internal Ties" - the customer's IT team is tied to internal commitments that will always compete with your project, making delays the most realistic risk when depending on them.

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