Which option is recommended when you document potential solution options?

Question

Options

• AOnly list two possible choices to make it easiest for the customer to make a selection.
• BCommunicate information about various options at a relatively similar level of detail.
• CProvide analysis to the lowest level of detail for each of the available choices.
• DOnly provide data on Cisco and Partner solutions.

• A
  3% (1)
• B
  82% (28)
• C
  6% (2)
• D
  9% (3)

Explanation

When documenting potential solution options, presenting each option at a comparable level of detail (B) ensures fair, unbiased comparison - customers can evaluate trade-offs accurately without being inadvertently steered toward an option that simply received more thorough documentation.

• A is wrong because arbitrarily limiting to two choices restricts the customer's decision-making; real-world scenarios often have more valid options worth presenting.
• C is wrong because providing analysis to the "lowest level of detail" for every option is excessive, time-consuming, and often unnecessary - the goal is balanced depth, not maximum depth.
• D is wrong because good solution documentation is vendor-neutral and should consider all viable options, not just Cisco or Partner offerings.

Memory tip: Think of it as a "level playing field" - if one option gets a paragraph and another gets a page, the comparison is skewed. Equal footing = fair decision.

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