Which action is the recommended way to address a business constraint on "user training time"?

Question

Options

• ACreate a self-study module and inform users that they are responsible to train themselves
• BRevise the training so that it fits into time available from the busiest users.
• CTrain a core set of users and develop a plan for them to get others to the required level of
• DExtend the project timeline and delay future deployment or the next phase until users are

• A
  4% (1)
• B
  14% (4)
• C
  75% (21)
• D
  7% (2)

Explanation

Training a core group of users (option C) is the recognized best practice because it respects the business constraint - you don't force everyone to train at once - while creating a sustainable, internal knowledge-transfer chain. These "champions" or "super-users" then cascade training to colleagues in context-appropriate ways, making adoption realistic within tight time budgets.

• A is wrong because self-study with no structure or accountability is ineffective; it transfers all responsibility to users and typically results in poor adoption.
• B is wrong because compressing training to fit the busiest users' schedules risks cutting critical content, producing undertrained users who make costly mistakes.
• D is wrong because extending the timeline treats the constraint as a blocker rather than managing around it - most projects cannot afford indefinite delays, and real-world constraints rarely disappear.

Memory tip: Think of option C as the "train-the-trainer" model. Whenever an exam question mentions a time or resource constraint on training, the answer that creates a ripple effect through a small core group is almost always preferred over delaying, compressing, or abandoning structured training.

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