72300X Exam Questions

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have...

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Whi...

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have...

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the T...

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a...

Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in bu...

A customer reports that their Avaya Aura® Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off...

A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap-in sends an Invite to Avaya Aura® Media Server (AAMS), Avaya Breeze TM is not se...

You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze TM platform. How can the application processes be sta...

Which statement about Network Routing Policies in Avaya Aura® Session Manager (SM) is true?

Refer to the exhibit. Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace show...

In which two Avaya Aura® Communication Manager (CM) System Administration Terminal (SAT) forms does the SIP domain need to be configured? (Choose two.)

You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a...

Refer to the exhibit. After some system maintenance was completed over the weekend, a customer calling from the office states they hear a fast busy when trying to access their voic...

When a customer calls voicemail to retrieve their messages they hear "Hello, to access your mailbox..." instead of the users named followed by "please enter your password...". Afte...

Right after an Avaya Breeze TM installation, the customer called in stating WebRTC calls are not working. Where can the administrator go to verify that the Avaya Breeze TM server w...

A customer called in stating that none of their users can IM or see each other's Presence. After troubleshooting you discover that default gateway of the Avaya Breeze TM SM100 has...

Refer to the exhibit. SIP endpoint 101-1112 is updating its Presence status with the Avaya Aura® Presence (PS). Based on the exhibit, which statement about the message flow is true...

Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya A...

Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

When a user is forwarded to Avaya Aura® Messaging (AAM), Avaya Aura® Communication Manager (CM) needs to indicate to AAM who the call was originally destined for, so that the messa...

When Avaya Session Border Controller for Enterprise (SBCE) initially receives the message from a SIP endpoint wanting to update their Presence status, which operation does it perfo...

In an Avaya Aura® Presence Services (PS) message flow, which type of message does a Remote Worker first send to PS?

After Avaya Aura® Messaging (AAM) answers a call Avaya Aura® Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path betwe...

Which statement about RTP media stream and Avaya Session Border Controller for Enterprise (SBCE) is true?

To receive both the 46xxsettings.txt file and the firmware updates, what are the two locations in Avaya Session Border Controller for Enterprise (SBCE) administration where you wou...

In Avaya Aura® 7, how are calls typically routed from Avaya Aura® Communication Manager (CM) to Avaya Aura® Messaging (AAM)?

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Servi...

Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

What are two ways to verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)? (Choose two.)

Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?

On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?

A company is deploying an Avaya Session Border Controller for Enterprise (SBCE) for their Remote Workers only. The Remote Workers use 9640 hard phones which need to have 46xxsettin...

When enabling Remote Worker telephones to access a Public Directory, which additional configuration item needs to be configured on the Avaya Session Border Controller for Enterpris...

After a new implementation the customer began to experience dropped calls and an `all lines busy' error condition. The carrier confirmed their service was operational and all lines...

Which three standards does the Avaya Aura® Application Enablement Services (AES) support? (Choose three.)

A customer calls Avaya support because their 3rd party SIP telephones are not working. Support is able to confirm that the telephones are not supported and do not integrate with Co...

Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)

The WebRTC snap-in is showing a yellow caution icon under License Mode. What does this error mode indicate?

The Entity Monitoring column on the Session Manager Dashboard shows two figures per line. How should these two figures be interpreted?

Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)? (...

In Avaya Aura® 7 the Avaya Session Border Controller for Enterprise (SBCE) license is installed on an external WebLM server and the EMS points to the WebLM server using a URL. What...

A Maintenance Engineer logs onto the Command Line Interface (CLI) of Avaya Aura® Messaging (AAM) and issues the vmstat command. What information will the display present?

To validate the initial system status of Breeze with the WebRTC Snap-I, which two components should be checked? (Choose two.)