Avaya
72300X · Question #19
Refer to the exhibit. Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the…
The correct answer is A. The local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session. If Communication Manager not working , you not able to make oubound calls, or its failes with 404 routing issue etc.
Verifying the Integration Solution
Question
Refer to the exhibit. Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network. Based on this information, what is and is not working?
Exhibit
Options
- AThe local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session
- BThe local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session
- CThe local area network, Avaya Aura® Communication Manager, and Avaya Aura® Session
- DThe local area network and Avaya Aura® Session Manager are working. Avaya Aura®
How the community answered
(68 responses)- A82% (56)
- B10% (7)
- C3% (2)
- D4% (3)
Explanation
If Communication Manager not working , you not able to make oubound calls, or its failes with 404 routing issue etc.
Topics
#SBCE#incoming call routing failure#call trace analysis#enterprise network troubleshooting
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