Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

The correct answer is C. SIP. See the full explanation below for the reasoning.

Question

Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

Options

ACSTA
BTSAPI
CSIP
DWCF

How the community answered

(62 responses)

A
10% (6)
B
2% (1)
C
84% (52)
D
5% (3)

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