Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

The correct answer is B. TSAPI. See the full explanation below for the reasoning.

Question

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

Options

AWCF
BTSAPI
CTR87
DDMCC

How the community answered

(47 responses)

A
4% (2)
B
81% (38)
C
13% (6)
D
2% (1)

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