Avaya
72300X · Question #6
72300X Question #6: Real Exam Question with Answer & Explanation
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Question
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
Options
- Awhen the customer issue is not service affecting
- Bwhen the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
- Cwhen the issue for the customer is intermittent
- Dwhen the issue is a common one resolved through an upgrade
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