Avaya
72300X · Question #12
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike…
The correct answer is D. traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server. See the full explanation below for the reasoning.
Question
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. Which tool was used, and which symptoms were visible that pointed to this issue?
Options
- AList trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server
- BtraceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
- CtraceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication
- DtraceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server
How the community answered
(22 responses)- A5% (1)
- B9% (2)
- C9% (2)
- D77% (17)
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