6201 Exam Questions

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is con...

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on...

The file that indicates link status has been checked. The link is down and will not come up. The following message appears: PBX Configuration mismatch, Switch has: 100 agents 23 sp...

To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

What is the term of an extension that routes calls to specific vector?

The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with...

A customer has 3 ACDs on CMS. ACD1 is in the Eastern timezone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The u...

Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon furth...

A customer wants to optimize agent resources while also servicing calls inqueue. Which Advocate feature will meetthis requirement?

The customer has both BCMS and CMS at a contact center. What is the major difference that could affect call data?

An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out...

A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queu...

A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application. Which two statements...

A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command: GIVE IVR WITH VXML...

A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervis or to identify trends a...

A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?

A customer with Avaya Aura Contact Center Manager Server would like to view the differences between the data In the Local View and the data In the Contact Center View, and then res...

A customer with Avaya Aura Contact Center wants to create a script In the Local View. Which three statements are true regarding the Local View? (Choose three.)

When using a host block within a call flow, what does the Provider ID value refer to?

A customer with Avaya Aura Contact Center needs to create a new Contact Center Supervisor who will also be an Administrative User. Which field on the Supervisor Definition page mus...