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6201 · Question #62
6201 Question #62: Real Exam Question with Answer & Explanation
The correct answer is B. BSR balances and improves service across enterprise. C. BSR improves agent utilization. E. BSR follows a specified strategy far skill selection.. See the full explanation below for the reasoning.
Question
Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
Options
- ABSR decreases titer workload across sites.
- BBSR balances and improves service across enterprise.
- CBSR improves agent utilization.
- DBSR creates a virtualized pool of agent resources.
- EBSR follows a specified strategy far skill selection.
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