Avaya
6201 · Question #62
Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
The correct answer is B. BSR balances and improves service across enterprise. C. BSR improves agent utilization. E. BSR follows a specified strategy far skill selection. See the full explanation below for the reasoning.
Question
Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
Options
- ABSR decreases titer workload across sites.
- BBSR balances and improves service across enterprise.
- CBSR improves agent utilization.
- DBSR creates a virtualized pool of agent resources.
- EBSR follows a specified strategy far skill selection.
How the community answered
(30 responses)- A13% (4)
- B77% (23)
- D10% (3)
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