Avaya
6201 · Question #61
A customer has 3 ACDs on CMS. ACD1 is in the Eastern timezone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a…
The correct answer is C. The nightly archiver far ACD3 ran before the day ended and only archived part of the day. See the full explanation below for the reasoning.
Question
A customer has 3 ACDs on CMS. ACD1 is in the Eastern timezone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the inter valtotals for the same skill and date. Which statement describes why they donot match?
Options
- AThe nightly archiver for ACD3 failed to run successfully.
- BThe nightly backup was in contention far the nightly archiver forACD3.
- CThe nightly archiver far ACD3 ran before the day ended and only archived part of the day.
- DThe nightly archivers far ACD1 and ACD2 have not completeyet.
How the community answered
(22 responses)- A5% (1)
- B5% (1)
- C82% (18)
- D9% (2)
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