Avaya
6201 · Question #60
6201 Question #60: Real Exam Question with Answer & Explanation
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Question
The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors. While making the changes, what can be done to make the future changes easier and more efficient?
Options
- AAdd vector variables to each vector to test for working hours.
- BRedesign the routing so all calls funnel through a signal vector
- CCreate vector subroutine that can be used in all vectors that have the same working hours
- DChange announcements for each skill to include working hours and advice callers to hang up if
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