The customer has both BCMS and CMS at a contact center. What is the major difference that could affect call data?

Question

Options

• ACMS records the call at the start of the call, and BCMS records the calf at the end
• BBCMS records the call at the start of the call, and CMS records the call at the end.
• CBCMS will not collect data if the link to the CMS is down.
• DBCMS holds data longer than CMS

• A
  18% (6)
• B
  70% (23)
• C
  9% (3)
• D
  3% (1)

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