Avaya
6201 · Question #64
A customer wants to optimize agent resources while also servicing calls inqueue. Which Advocate feature will meetthis requirement?
The correct answer is D. Service Objective. See the full explanation below for the reasoning.
Question
A customer wants to optimize agent resources while also servicing calls inqueue. Which Advocate feature will meetthis requirement?
Options
- APercent Allocation Distribution
- BDynamic Queue Position
- CPredicted Waft Time
- DService Objective
How the community answered
(31 responses)- A3% (1)
- B13% (4)
- C3% (1)
- D81% (25)
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