Avaya
6201 · Question #66
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out. What is the most…
The correct answer is B. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was. See the full explanation below for the reasoning.
Question
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out. What is the most likely explanation?
Options
- AThe "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
- BThe Call Presentation Class "Return To Queue" was enabled for this telephone, a call was
- CThe Call Presentation Class "After Call Break for N seconds" was enabled for this telephone,
- DThe "Longest Idle since Login" expired, logging out the telephone.
How the community answered
(26 responses)- A8% (2)
- B77% (20)
- C4% (1)
- D12% (3)
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