nerdexam
Avaya

6201 · Question #54

A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an…

The correct answer is A. Variables in Vectors. See the full explanation below for the reasoning.

Question

A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message). Which Call Vectoring feature allows letters tobe used as conditions or thresholds in many vector commands?

Options

  • AVariables in Vectors
  • BCall Prompting
  • CAdjunct Routing
  • DCall Classification

How the community answered

(41 responses)
  • A
    76% (31)
  • B
    15% (6)
  • C
    2% (1)
  • D
    7% (3)

Community Discussion

No community discussion yet for this question.

Full 6201 Practice