500-052 Exam Questions

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

What does it mean for a variable in the Application Editor to be defined as a parameter?

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

Which option can perform Call Progress Analysis in outbound IVR?

Which deployment option is invalid for Cisco Unified Contact Center Express?

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? (Choose three.)

In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

Select a statement about the Call Subflow step that is not true.

Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

Which tool is used to size Cisco Unified CCX?

Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

Which statement is true about the default script field when adding an application?

Which step can be used to trap runtime script errors and recover gracefully?

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step c...

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Which two steps check out a database connection from the connection pool? (Choose two.)

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

Which phones must be associated to the RmCm application user account?

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

The Agent email feature is available in which Cisco Unified Contact Center Express packages?

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )

What are the peripheral variables in the Set Enterprise Call Info step related to?

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

You are designing a Cisco Unified Contact Center Express system with these four requirements - 250 configured agents - a maximum of 150 agents that are logged in at any time - 30 a...

What is the maximum number of contacts that Cisco Finesse supports in a phone book?

An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account...

Which statement is true about the ability to look up customers in Cisco Context Service?

Which information is readable to Cisco Collaboration Software in the cloud?

Which statement is true about Cisco Context Service?

Ifyou use skills-based routing, where is the agent selection criteria defined?

Why are CSQs associated to the team definition?