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Cisco

500-052 · Question #75

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

The correct answer is C. The Manage Customer tab hosts the gadget. See the full explanation below for the reasoning.

Question

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

Options

  • AThe My Statistics tab hosts the gadget.
  • BThe Home tab hosts the gadget.
  • CThe Manage Customer tab hosts the gadget.
  • DThe gadget to initiate or accept a call is common and is not tied to a specific tab.

How the community answered

(37 responses)
  • A
    5% (2)
  • B
    16% (6)
  • C
    73% (27)
  • D
    5% (2)

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