Cisco
500-052 · Question #76
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
The correct answer is C. A supervisor can sign in to Finesse IPPA and initiate call recording. D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons. E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license. See the full explanation below for the reasoning.
Question
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
Options
- AA supervisor can use Finesse IPPA to act as an agent and accept calls.
- BAn agent can sign in to Finesse IPPA and initiate call recording.
- CA supervisor can sign in to Finesse IPPA and initiate call recording.
- DAn agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
- EAgents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
How the community answered
(15 responses)- A7% (1)
- B20% (3)
- C73% (11)
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