Cisco
500-052 · Question #81
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )
The correct answer is C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool. D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool E. Talk to the customer about the deployment and usage pattern. F. Check the Cisco Unified CCX. See the full explanation below for the reasoning.
Question
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )
Options
- ACollect the thread dump for Cisco Unified CCX Engine
- BCheck to see if the customer has installed any third party applications
- CCollect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
- DCollect heap dumps via the Cisco Unified Real-Time Monitoring Tool
- ETalk to the customer about the deployment and usage pattern. F. Check the Cisco Unified CCX
How the community answered
(40 responses)- A5% (2)
- B15% (6)
- C80% (32)
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