Cisco
500-052 · Question #86
500-052 Question #86: Real Exam Question with Answer & Explanation
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Question
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record Which product provides these capabilities at the lowest cost?
Options
- ACisco Unified IP IVR
- BCisco Unified CCX Standard
- CCisco Unified CCX Enterprise
- DCisco Unified CCX Premium
- ECisco Unified CCX Enhanced
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