Cisco
500-052 · Question #90
Ifyou use skills-based routing, where is the agent selection criteria defined?
The correct answer is A. in the Contact Service Queue definition. See the full explanation below for the reasoning.
Question
Ifyou use skills-based routing, where is the agent selection criteria defined?
Options
- Ain the Contact Service Queue definition
- BIn the Resource definition
- Cin the Skill definition
- Din the Skill Group definition
How the community answered
(30 responses)- A77% (23)
- B3% (1)
- C7% (2)
- D13% (4)
Community Discussion
No community discussion yet for this question.