Cisco
500-052 · Question #71
500-052 Question #71: Real Exam Question with Answer & Explanation
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Question
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
Options
- AThe name of the layout is passed to the agent desktop via a keyword variable that is named user
- BThe layout is associated to the team under Team Resources.
- CThe layout is associated to the CSQ definition.
- DThe layout is associated to the desktop layout under Team Resources.
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