Cisco
500-052 · Question #71
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
The correct answer is A. The name of the layout is passed to the agent desktop via a keyword variable that is named user. See the full explanation below for the reasoning.
Question
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
Options
- AThe name of the layout is passed to the agent desktop via a keyword variable that is named user
- BThe layout is associated to the team under Team Resources.
- CThe layout is associated to the CSQ definition.
- DThe layout is associated to the desktop layout under Team Resources.
How the community answered
(28 responses)- A79% (22)
- B11% (3)
- C4% (1)
- D7% (2)
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