33810X Exam Questions
50 real 33810X exam questions with expert-verified answers and explanations. Page 1 of 1.
- Question #1
An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)
- Question #2
Refer to the exhibit. A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?
- Question #3
The CEO of a service company wants context rich information that Is Important for better customer experience. Which development platform allows customers to add new capabilities to...
- Question #4
Which Avaya Call Recorder provides Active Parallel Redundancy as option?
- Question #5
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. Which solut...
- Question #6
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- Question #7
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach. Which three deployments are allowed for Avaya IX TMWorkspaces? (Choose three.)
- Question #8
Contact Center Multimedia supports a powerful Email Handler. Which two sub-types of Email attachment files are supported? (Choose two.)
- Question #9
A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience. Which two agent inter...
- Question #10
A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?
- Question #11
Refer to the exhibit. AACC allows the use of campaigns for Sales or Marketing purposes. Which statement about Outbound campaigns is true?
- Question #12
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features. Which application programming interface type...
- Question #13
The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
- Question #14
A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Ava...
- Question #15
Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)
- Question #16
A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)
- Question #17
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
- Question #18
Media Servers are needed in a SIP-enabled AACC. Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
- Question #19
AACC has an inbuilt Outbound Management. Which resource controls the Preview Dialing method?
- Question #20
Refer to the exhibit. AACC routes contacts based on business logic to any SIP addressable endpoint. Which statement about AACC Voice Contact is true?
- Question #21
Different CPU and RAM requirements for virtual machines are specified. How many Resource Profiles are defined In a virtualized AACC?
- Question #22
A customer with Avaya Aura Contract Center wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillse...
- Question #23
A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as...
- Question #24
What should a functional architecture discussion cover?
- Question #25
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages. Which solution would meet AMR's requirements?
- Question #26
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
- Question #27
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available. Which component would the sales p...
- Question #28
The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents...
- Question #29
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a bas...
- Question #30
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
- Question #31
Avaya One Source has orderable quotes for the Greenfield customer and existing customer. How can a quote from Avaya One Source -Order center be placed as an order?
- Question #32
The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
- Question #33
A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of...
- Question #34
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional...
- Question #35
There are several factors why customers will buy from Avaya which Include: - The sales person understand their business. - The sales person being perceive as a trusted adviser. - T...
- Question #36
An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC. What Is this solution called?
- Question #37
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze? which solution would Avaya offer with AACC?
- Question #38
AACC interoperates with which two different Avaya applications? (Choose two.)
- Question #39
The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
- Question #40
An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs. Which statement describes the Qualification step?
- Question #41
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for...
- Question #42
The Avaya Aura?Media Server (AAMS) delivers a high Soft DSP / Media channel density. How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
- Question #43
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
- Question #44
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
- Question #45
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop. Which statement describes what the Avaya...
- Question #46
Which three attributes describe the right context of a customer journey experience? (Choose three.)
- Question #47
An IT manager wants Avaya Breeze?because it provides a virtuallzed and secure application platform for Snap'lns. Which two Avaya Breeze ® Snap-ins are available with Avaya Aura® Co...
- Question #48
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
- Question #49
An IT manager wants Avaya Breeze TM to use Snap-In to integrate new capabilities into processes. Which Avaya Breeze TM snap-in is offered to provide a core capability for defining,...
- Question #50
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications. Which two market trends sho...