33810X Exam Questions

An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)

Refer to the exhibit. A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?

The CEO of a service company wants context rich information that Is Important for better customer experience. Which development platform allows customers to add new capabilities to...

Which Avaya Call Recorder provides Active Parallel Redundancy as option?

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. Which solut...

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach. Which three deployments are allowed for Avaya IX TMWorkspaces? (Choose three.)

Contact Center Multimedia supports a powerful Email Handler. Which two sub-types of Email attachment files are supported? (Choose two.)

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience. Which two agent inter...

A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

Refer to the exhibit. AACC allows the use of campaigns for Sales or Marketing purposes. Which statement about Outbound campaigns is true?

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features. Which application programming interface type...

The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Ava...

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

Media Servers are needed in a SIP-enabled AACC. Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

AACC has an inbuilt Outbound Management. Which resource controls the Preview Dialing method?

Refer to the exhibit. AACC routes contacts based on business logic to any SIP addressable endpoint. Which statement about AACC Voice Contact is true?

Different CPU and RAM requirements for virtual machines are specified. How many Resource Profiles are defined In a virtualized AACC?

A customer with Avaya Aura Contract Center wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillse...

A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as...

What should a functional architecture discussion cover?

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages. Which solution would meet AMR's requirements?

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available. Which component would the sales p...

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents...

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a bas...

In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

Avaya One Source has orderable quotes for the Greenfield customer and existing customer. How can a quote from Avaya One Source -Order center be placed as an order?

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of...

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional...

There are several factors why customers will buy from Avaya which Include: - The sales person understand their business. - The sales person being perceive as a trusted adviser. - T...

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC. What Is this solution called?

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze? which solution would Avaya offer with AACC?

AACC interoperates with which two different Avaya applications? (Choose two.)

The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs. Which statement describes the Qualification step?

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for...

The Avaya Aura?Media Server (AAMS) delivers a high Soft DSP / Media channel density. How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop. Which statement describes what the Avaya...

Which three attributes describe the right context of a customer journey experience? (Choose three.)

An IT manager wants Avaya Breeze?because it provides a virtuallzed and secure application platform for Snap'lns. Which two Avaya Breeze ® Snap-ins are available with Avaya Aura® Co...

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

An IT manager wants Avaya Breeze TM to use Snap-In to integrate new capabilities into processes. Which Avaya Breeze TM snap-in is offered to provide a core capability for defining,...

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications. Which two market trends sho...